Privacy Policy: Automotive Services & Maintenance Knowledge & Guidance

This Privacy Policy outlines how our knowledge base and guidance platform, focusing on automotive services and maintenance, particularly for fleets in Qatar, collects, uses, and protects any information that you may provide when using this service. We are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this online platform, it will only be used in accordance with this privacy statement.

We may update this policy from time to time by updating this page. You should check this page occasionally to ensure that you are aware of any changes. This policy is effective from the moment you access our site.

1. Information We Collect

As a knowledge-based platform offering insights into automotive services like oil service, brake system checks, and fleet guidance, we primarily focus on providing information rather than collecting extensive personal data. The types of information we may collect, often through your voluntary interactions, include:

• Contact Information: If you choose to contact us for inquiries about fleet maintenance tips, brake system care, or oil service guidance, you may provide us with your name and email address. This is typically done through contact forms or direct email communication channels provided on our site.
• Usage Data: We may collect non-identifiable information about how our knowledge base is accessed and used. This could include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand which topics, like "Regular brake fluid replacement increases braking performance" or "Company fleets, schedule preventive maintenance every 6 months," are most popular.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service effectively.

2. How We Use the Information We Collect

The information we collect is used to understand your needs and provide you with a better service, and in particular for the following reasons:

• To Provide and Maintain Our Service: Ensuring the continued availability and optimal performance of our online platform and its content, such as offering insights relevant to Qatar's growing car fleets.
• To Improve Our Content: We use feedback and usage data to enhance the quality and relevance of our knowledge base, ensuring we provide up-to-date and valuable "Driver tips" and maintenance guidance.
• To Respond to Inquiries: If you contact us, we use your information to reply to your questions and requests regarding our automotive service guidance.
• Analytics and Research: To monitor the usage of our service and conduct internal research in an aggregated and non-identifiable form to understand audience engagement with topics like preventive maintenance schedules.

3. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

4. Disclosure of Information to Third Parties

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share information with third-party service providers only to the extent necessary to provide and improve our online platform (e.g., website hosting, analytics services), and they are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

5. Links to Other Websites

Our online platform may contain links to other websites of interest, particularly those related to automotive services or information about Qatar. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Your Rights Under GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the physical contact information provided below.

7. Contact Us

If you have any questions about this Privacy Policy, your rights, or our practices regarding your information, please contact us at:

Lusail Street 77
Lusail, 00004
Qatar